RETURN POLICY

Don’t think your order is right for you? No worries, return it to us within 14 days from receiving your order.
  • Item(s) must be in original condition, with the original packaging, original tags, and labels attached.
  • Inspection will be carried out to ensure all item(s) are in their original condition before processing your return. It will usually take 3 to 7 working days to process your request before we could ship out the replacement / exchanged item(s) to you.
  • Return is not applicable for prescription glasses.
  • Return is only applicable for item(s) purchased online and delivered in Malaysia.
  • Return that do not meet our policy will not be accepted and will be returned to you at your cost.

HOW DO I RETURN MY ORDER?

Please complete and fill up the ‘Return Form’ – Click here. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.

Kindly print it and attach it during postal / in-store return.

Postal Return

You can return your order to our management office,
Focus Point Holdings Berhad
Unit 1, 3, 5 & 7, Jalan PJU 1/37,
Dataran Prima, 47301
Petaling Jaya, Selangor.

Attention to Focus Point E-Commerce Department.

Please pack and seal your returned item(s) before sending back to us. We recommend you opt for a shipment method that enables tracking. Focus Point is not responsible for any loss / damage of a returned parcel.