- Item(s) must be in original condition, with the original packaging, original tags, and labels attached.
- Inspection will be carried out to ensure all item(s) are in their original condition before processing your return. It will usually take 3 to 7 working days to process your request before we could ship out the replacement / exchanged item(s) to you.
- Return is not applicable for prescription glasses.
- Return is only applicable for item(s) purchased online and delivered in Malaysia.
- Return that do not meet our policy will not be accepted and will be returned to you at your cost.
HOW DO I RETURN MY ORDER?
Talk to our specialist here if you wish to return the order. They will be assisting you for return process.
You can return your order to our management office,
Kick Ads (M) Sdn bhd
No. 39-1, Jalan PUJ 3/8, Taman Puncak Jalil, Bandar Putra Permai, 43300, Seri Kembangan, Selangor, Malaysia,
Attention to Kick Lens
Please pack and seal your returned item(s) before sending back to us. We recommend you opt for a shipment method that enables tracking. Kick Ads is not responsible for any loss / damage of a returned parcel.